Having Trouble with Your Breast Pump?
Your One-Stop Resource for Hygeia Breast Pump Support
We are sorry you are having trouble with your breast pump. Don’t worry! We are here to help you.
If the answer you need isn’t available below, in our helpful How-To Guide or in our FAQs, please complete the short form here. Rather talk to a real-life customer care representative? Call us at 714-515-7571 ext. 1, Monday-Friday.
Who Needs a Breast Pump?
Moms with Concerns
A mother whose baby is not nursing well (or not nursing at all).
Moms who Work
A mother who plans to return to full- or part-time work and wants to provide breast milk for baby.
Moms who Need More
A mother who needs to increase milk supply.
What is Included with Your Breast Pump?
How Do You Clean Your Breast Pump?
Remove tubing and dual-port filter and set them aside in a clean dry area.
Separate flanges from collection containers and remove valves from flanges.
Thoroughly hand wash the flanges, valves, collection containers, rings and
covers with a soft cloth in warm, soapy water. Rinse completely. Automatic dish washing is not recommended. DO NOT WASH OR WET THE TUBING OR DUAL-PORT FILTERS UNLESS THEY COME IN CONTACT WITH MILK.
Allow all parts to air dry on a clean towel or drying rack.
Do not wash tubing or dual-port filter.
How Do You Get Started?
- Plug in power cord into any standard electrical outlet.
- Attach the other end of the power adapter to the pump.
- Twist the threaded dual-port filter onto the front of the pump in a clockwise motion until secured. A slight gap between the pump and dual-port filter is normal.
- Place the loose end of the tubing on each stem of the dual-port filter.
- If you wish to pump one breast only, secure the port cap on one stem of the filter.
- Securely install valve on underside of flange.
- Push the orange end of each tube into the back of each flange.
- Secure each milk collection container by twisting it onto each flange.
How Do You Pump?
Wash Your Hands
Always wash your hands thoroughly before handling your breast pump and accessories.
Get Comfortable & Relax
Warm packs and/or gentle breast massage before you begin pumping may help with milk production. Plan to pump just one breast at a time while you are learning, capping off one stem of the filter (see Getting Started above). Center the flange(s) over your nipple(s).
Adjust Speed
To begin pumping, turn the upper ON/OFF Speed dial clockwise to an upright position. Leave the lower Strength dial at a minimum setting until your milk begins to flow, then reduce the pump Speed and increase the suction Strength gradually to the highest level that is comfortable for you.
Disassemble
When your pumping session is complete, turn off the pump and unplug the tubing from the back of the flanges. Unscrew the breastmilk storage container and properly store your breastmilk.
Clean Up
After every use, please follow the instructions in the Cleaning Section above to ensure necessary parts are cleaned before the next use.